Privacy Policy

Privacy Policy – Royal Hill Laundry

Effective Date: January 1, 2025
Last Updated: April 13, 2025

 

This policy applies to Royal Hill Enterprises Inc., doing business as Royal Hill Laundry, and all its facilities located in Texas.

Introduction

Welcome to Royal Hill Laundry, a service provided by Royal Hill Enterprises Inc. We are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our services. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect various types of information to provide and improve our services:

Customer Information

  • Self-Service Customers: We collect names, email addresses, and phone numbers through our in-store payment center.

  • Full-Service Customers (Drop-off, Pick-up, and Delivery): We collect names, email addresses, phone numbers, addresses, and billing information. For your convenience, we may store payment information for processing future orders.

Technical Information

  • Wi-Fi Users: If you use our free in-store Wi-Fi, we may collect information through Google or Facebook login portals, including your profile information, device information, and usage data.

  • Website Visitors: Our website may use cookies and similar technologies to collect IP addresses, browser type, pages visited, and other standard web analytics information. These cookies may include:

    • Essential cookies necessary for website functionality

    • Analytics cookies to understand how visitors interact with our website

    • Marketing cookies to help deliver relevant advertisements

    • Preference cookies to remember your settings and preferences

Security Footage

  • Video Surveillance: We maintain security cameras inside and outside our facility. Video footage is collected and stored for security, loss prevention, and liability purposes. This footage is retained for as long as storage capacity allows or as needed for legal or business purposes.

How We Use Your Information

We use your information for the following legitimate business purposes:

  • To provide our laundry services, including processing payments and managing orders.

  • To communicate with you about your orders, services, and account.

  • To send marketing and promotional materials via email and text messages with your consent.

  • To ensure the appropriate and legal use of our Wi-Fi services.

  • To improve our services and customer experience.

  • To comply with applicable laws and regulations.

  • To detect and prevent fraud or unauthorized activities.

  • For full-service customers, to streamline payment processing of future orders.

  • To maintain security of our premises through video surveillance.

  • To address liability concerns and document incidents that may occur on our property.

Legal Basis for Processing

We process your personal information based on:

  • Your consent

  • The need to perform our contractual obligations to you

  • Our legitimate business interests

  • Compliance with legal obligations

Data Retention

We retain your personal information indefinitely, unless:

  • You request deletion of your information (subject to legal exceptions)

  • Deletion is required by applicable law

  • Your information is no longer necessary for our business purposes

     

In the event of a business sale or transfer of assets, your information may be transferred to the new owner as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Payment Processing

  • Self-service orders are paid at time of service.

  • Full-service orders (drop-off, pick-up, and delivery) may be paid in advance, upon completion, or using stored payment information for returning customers.

     

All payment information is processed securely through our third-party payment processors, who maintain PCI DSS compliance. These payment processors may include credit card companies, point-of-sale systems, and online payment platforms. These service providers have their own privacy policies governing how they use, protect, and disclose your information.

While we select our payment processors carefully, we do not control and are not responsible for their privacy practices. We encourage you to review the privacy policies of these third parties. We do not store complete credit card numbers on our systems.

Marketing Communications and Your Choices

Consent

When you provide your contact information, you may be asked to consent to receive marketing communications. We obtain explicit consent before sending text message marketing.

Opt-Out Options

You can opt out of receiving marketing communications at any time:

  • Text Messages: Reply “STOP” to any marketing text message. (TCPA Compliance)

  • Emails: Click the “unsubscribe” link in any marketing email or contact us directly. (CAN-SPAM Act Compliance)

     

Please note that even if you opt out of marketing communications, you may still receive transactional messages related to your orders. If you wish to stop receiving all communications, please contact us directly.

Data Security

We implement and maintain reasonable security measures designed to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. These measures include:

  • Physical safeguards for our premises

  • Technical safeguards such as encryption and password protection

  • Administrative safeguards including employee training and confidentiality agreements

     

However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and for limiting access to your devices.

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our business and providing services, including:

    • Payment processors and credit card companies

    • Website hosting provider (Hostinger)

    • Delivery services, if applicable

    • Email service providers

    • 6Software systems used to manage our business operations

       

These providers are contractually obligated to use your information only for the services they provide to us.

  • Legal authorities if required by law, such as in response to a subpoena, court order, or similar legal process.

  • Business transferees in the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets. In such event, customer data will be transferred to the new owner.

Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly. If you believe we have collected information from a child under 13, please contact us.

Your Privacy Rights

Texas and Federal Rights

As a Texas resident, you have rights regarding your personal information, including:

  • Right to Access: You may request access to the personal information we collect about you.

  • Right to Correction: You may request that we correct inaccuracies in your personal information.

  • Right to Deletion: You may request the deletion of your personal information, subject to certain exceptions.

How to Exercise Your Rights

To exercise these rights, please submit a request by:

Privacy Request Timeline:

  • We will acknowledge receipt of your request within 3 business days

  • We will verify your identity within 5-7 business days

  • We will complete your request within 30 business days

  • If we need additional time (up to 15 more days), we will notify you with an explanation

All privacy requests are handled by our General Manager. When submitting a request, please include your full name, contact information, and details about your specific request to help us process it efficiently.

Privacy Request Processing

Royal Hill Laundry takes your privacy rights seriously. Our privacy request process is managed by our General Manager according to these guidelines:

 

  1. Request Submission: All privacy requests must be submitted via email, phone, or in-person with proper identification.

  1. Documentation: All requests are documented in our privacy request log, which is confidentially maintained.

  1. Verification Process: We verify the identity of requestors using at least two forms of identification or information verification.

  1. Request Categories:

  • Access Requests: Requests to view what personal information we have collected about you.

  • Correction Requests: Requests to correct inaccurate personal information.

  • Deletion Requests: Requests to delete your personal information (subject to legal exceptions).

  • Opt-Out Requests: Requests to stop receiving marketing communications.

     

  1. Response Procedures:

  • For Access Requests: We will provide a comprehensive report of your personal information in our systems.

  • For Correction Requests: We will update your information in all relevant systems.

  • For Deletion Requests: We will delete your information from our active systems (unless exempt by law) and provide confirmation.

  • For Opt-Out Requests: We will immediately update your communication preferences.

Texas and U.S. Compliance

We comply with applicable Texas and U.S. privacy laws, including:

  • Texas Identity Theft Enforcement and Protection Act: We implement reasonable procedures to protect sensitive personal information and dispose of it properly.

  • Texas Data Breach Notification Law (Tex. Bus. & Com. Code § 521.053): In the event of a data breach affecting your personal information, we will notify you as required by law.

  • Texas Privacy Protection Act (HB 4390): We maintain appropriate administrative, technical, and physical safeguards to protect your personal information.

  • U.S. Federal Trade Commission (FTC) Guidelines: We adhere to fair information practices and provide clear notice of our data collection and use practices.

  • Telephone Consumer Protection Act (TCPA): We obtain appropriate consent before sending marketing text messages.

  • CAN-SPAM Act: Our marketing emails comply with federal email regulations, including providing a clear way to opt out.

Data Breach Procedures

In the event of a data breach that compromises your personal information, we will:

  1. Investigate the breach promptly

  2. Notify affected individuals without unreasonable delay as required by Texas law

  3. Provide information about the breach and steps you can take to protect yourself

  4. Cooperate with law enforcement as necessary

Changes to This Privacy Policy

Royal Hill Enterprises Inc. may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the new policy on our website

  • Displaying notices in our store

  • Sending email notifications to registered customers

The “Last Updated” date at the top of this policy will indicate when the latest revisions were made. Your continued use of our services after any changes indicates your acceptance of the new policy.

Dispute Resolution

If you have a concern about our privacy practices, please contact us first. If you believe your concern has not been adequately addressed, you may have the right to file a complaint with the appropriate regulatory authority.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Royal Hill Enterprises Inc. d/b/a Royal Hill Laundry
Email: admin@royalhilllaundry.com
Address: 9720 Jones Rd #340, Houston, TX 77065
Phone: 346-346-0879

 

We will respond to your inquiry as soon as reasonably possible and within any timeframes required by applicable law.