Frequently Asked Questions

Have questions? You’re not alone — and we’re here to help! Whether you’re curious about how our pickup & delivery works, need details on pricing, or want to understand our subscription plans, this page covers it all. Browse through our most commonly asked questions to get quick answers and peace of mind.

Laundromat Services

Our location is fully attended by the friendliest and most helpful attendants in Houston during normal business hours and are unattended during extended loyalty member hours. Customer service is available during the unattended hours by simply calling our after hours number in the store. We believe in investing not only in high-quality equipment but also in high-quality people. Our attendants are highly trained, and ready to help you anytime they’re on duty.

Our laundromat is an all laundry card store. You can use cash, credit/debit cards or tap to pay to load your card.

Our brand new, state of the art equipment works like no other machines out there. Most wash cycles take around 25 minutes, and full cycle dryer times around 20 minutes. This saves you time and money, aside from folding time, you’ll be finished in 45 minutes!

Yes we do! We have various premium detergents, bleach, fabric softeners, and reusable laundry bags, all available for purchase.

We believe in doing things differently than most laundromats. We’re locally owned and operated, and we believe that our state of the art machines, innovative technologies, and facilities are different from most but we take it a step further. We believe in top tier customer experience and service with a well trained team and fully attended stores. Stop by today and see the “Royal Hill Difference.”

We are open 7 days a week from 8:00 AM until 9:00 PM. The last wash is at 8pm. We have extended hours for loyalty members from 6:00 AM until 12:00 AM.

At Royal Hill Laundry we pride ourselves on having the cleanest laundromats in the city! Our Attendants spend 12 hours everyday cleaning our store, to keep them sparkling.

All of our Electrolux washing machines are 450G machines. This is not common at most laundromats. Our 450G machines spin out so much of the water that it takes far less time in the dryer.

Our loyalty program is absolutely FREE! Just register your card at the kiosk. Sometimes it is a free wash or dry. Other times, it’s bonus money or a laundry bag.

Wash & Fold Service

Our minimum for our wash, fold, dry service is $20.

Please put any clothing that needs special attention in a small bag with a note on what you need done. We will do the best we can. If, however, you pretreat a stain as soon as it happens, the odds go up that it will be successful in removing the stain.

If you don’t specify, we typically hang the more formal items like collared shirts and slacks. Then we protect them in a clear plastic garment bag. We’ll fold everything else and package it for your protection. Please let us know if you want something specific hung up. You can supply hangers for us or we can supply them for a small fee.

We use premium commercial products (only available to businesses) for our wash, dry, and fold service. Alternative add-on options such as Tide, Free & Clear, Bounty, and bleach are always available.

You can drop off your clothes for us to wash and fold anytime during attended business hours between 8:00 a.m. – 9:00 p.m.

Generally, most orders are scheduled for the next day. For an additional charge, you can get expedited same-day service if dropped off by 5pm.

We do our best to accommodate every request. Let us know how you want your laundry done by putting it in your profile or in the order notes.

We separate whites, lights and darks into different machines. We also pull out delicate items and place them in a special laundry bag to further protect them.

Pick Up & Delivery

We have a standard turn around time of 2 days, but options are available for next day delivery.

Please see our pricing page for the latest pricing. We accept one time orders, but by signing up for recurring service (weekly or bi-weekly) can offer you savings that add up!

Just put a hold on your account in the software. We’ll be back on the date you tell us.

Let us know in the order notes where you will leave your clothes. It might be on the front porch, on the back porch, behind the fence, by the apartment door, in the lobby, with the apartment manager, or in an unlocked garage.

You must give us permission to leave your clothes in your account if you are not going to be home for the delivery. Tell us where to leave them. We don’t want to be responsible if your clothes go missing so we need written permission to leave them.

Of course! During the account setup process you will be able to add your personal preferences that will be followed for each and every order. In addition, when you place an order, you will be able to create specific instructions for that individual order.

Yes, we utilize a new technology in the industry called, “Presso”. It is an eco-friendly way to refresh & press your dry cleaning clothes. With our pickup & delivery service, we charge $3 per item. Just let us know in the notes which items you’d like completed using this service! Click here for more info about our dry cleaning service.

Nope! We offer FREE delivery with a minimum of $35 within our standard delivery area.

No, there are no contracts. Our high quality service and community focused model will keep you with us!

Large items such as comforters and pillows are charged by the piece. You can find the prices on our pricing page.

We have put in place email and text reminders to help you remember. However, if you do forget to leave your laundry out, we reserve the right to charge a missed laundry pickup fee to cover driver costs.

It’s simple. Simply click on the “Schedule a Pickup” button.

Like other online services, we get your credit card information when you place your order. When the order is completed, we bill your credit card and email you an invoice.

For your first pick up you can use a large kitchen bag or a laundry bag if you have one. If you want to purchase a laundry bag from us, just put it in when you order. If you become a recurring customer, we’ll give you a bag as a thank you!

Commercial / Business Laundry

No contract is required for commercial laundry customers. We will earn your business each and every time we launder your items.

For customers who need a one-time order, we can turn around as quickly as the next day depending on the order size. However, most of our commercial clients prefer we pick up and deliver on the same day of the week. We can set different pick up and delivery days if you have the business need. We will work around your schedule.

Yes! Royal Hill Laundry has a special laundering process that we go through to clean clothes that have specifically been involved in smoke. We have a specialized Ozone system at our laundromat. Ozone is a natural oxygen that not only sanitizes your clothes, but also removes odors such as smoke. Ozone will kill 99.9% of all bacteria and viruses. Not only will your clothes be sanitized, but the washing machine is sanitized as well. Ozone will also make your clothes softer and smell better. While we cannot guarantee to be able to save all your clothes depending on the physical damage, for the ones we can, we can restore them back and save you money versus buying new!

For our commercial laundry service, we will work with our customers on an individual basis to create a schedule that works for you. Usually, we will schedule a set day each week for recurring pick up and delivery for consistency.

Royal Hill Laundry uses an ozone system in all of its washing machines. This system sanitizes your laundry and removes 99.9% of all bacteria and viruses. Our system is hospital approved!

Residential Subscription Plans

Our residential subscription plan is for those customers who want recurring laundry service that is paid by the bag versus by the pound. You’ll pay a monthly fee for a set amount of bags per month. You can choose weekly or bi-weekly pickup. You’ll see significant savings over a one-time pick up method. Any modifiers to your order are included! This way you can have a set monthly budget for laundry.

First time customers, please load your clothes into 13 gallon kitchen bags. You’ll receive FREE laundry bags upon their return according to your plan. You’ll use these bags to load up dirty clothes and you’ll receive them back washed and cleaned. We take care of it for you!

There is no contract, the residential subscription plan is based on a monthly subscription charge. Similar to your streaming services. If you cancel at the end of the month or when you use up your month’s allotment, you will no longer be billed. If you still have bags remaining, you can finish out that month.

We offer a few different solutions depending on your laundry needs. We have different size bags and different amounts of bags.

No Problem! If you have more laundry than fits your monthly allotted bag amount, you can just put the extra clothes into a 13 gallon kitchen bag and we’ll return it to you folded in our standard clear bags. You’ll be charged a discounted per pound rate.. See our pricing page for more details.

Dry Cleaning / Wet Cleaning Service

Typical dry cleaning services utilize a special washing machine that uses chemicals (dry) versus water (wet) to clean your clothes. Our service is an alternative to the usual dry cleaner. We use a revolutionary steaming garment machine called Presso, that “refreshes” your “dry cleaning only” and regular garments, utilizing special eco-friendly proprietary chemicals. Lab tested and certified to be safe enough to be poured down the drain!

This service sets us apart from any other laundry service in all of Texas!. Powered by AI robotic technology, our Presso service utilizes patent-pending robotic stretching technology to ensure premier pressing quality for different types of garments. This innovative solution brings convenience and sustainability right to your doorstep.

Did you know that 90% of clothes sent to dry cleaners don’t have to actually be dry cleaned? Do you really want to wear clothes that were doused and cleaned with chemicals? That 90% can actually be wet cleaned, even though the label says “dry clean only”. 

Wet cleaning is a professional garment cleaning method that uses water and biodegradable detergents instead of chemical solvents like those used in traditional dry cleaning. It’s a gentler, more eco-friendly approach that is well-suited for delicate fabrics like wool, silk, and cashmere.

Wet cleaning professionals use specialized equipment with computerized controls to adjust water levels, temperature, detergent, agitation, and extraction speed for each garment. Our high tech washers and dryers have custom programs built in specifically for wet cleaning, a majority of laundromats don’t have this technology! We also use specialty wet cleaning detergents that are more gentle and made specifically for the fabrics you are washing. When we dry, we dry to a higher moisture content designed for that fabric, in order not to burn your clothes.

Washing your clothes, whether through normal laundry or dry cleaning, causes wear and tear on your clothes, especially your specialty items. But with Presso, say GOODBYE to common problems such as garment damage, shrinkage, color fading, and linen loss that often occur with traditional tumbling methods. Unlike dry cleaning services that use harsh chemicals, Presso employs a Pressurized Steam-based cleaning system.

Our specialty method allows us to treat virtually all fabrics and garment types, from delicate 100% silk to luxurious linen, without compromising their quality. Our carefully coordinated steam flow process effectively neutralizes bacteria while protecting the fabric. The only item we can’t treat in the machine is leather.

Our Presso machine is available in our retail laundromat store and it’s DIY friendly with on screen instructions! Come on in and utilize the machine yourself and if you need help, our friendly staff are more than able to help teach you about this machine.

If you utilize our drop-off or pickup & delivery services, this is an add on service that comes at a much greater discount and we handle it all for you!

General Questions

We weigh your clothing before and after we launder your clothing. The clothing is charged based on the “after weight”. Sometimes, our customers send in clothes that are wet or damp. Wet clothes and towels weigh more than dry ones, so we don’t want to charge you for wet clothes.

Send an e-mail to admin@RoyalHillLaundry.com or call our store at (346) 346-0879. We will be happy to talk to you or help walk you through placing your first order.

We are only closed on Thanksgiving Day and Christmas Day. We may have limited hours for other holidays. Check our website or Google for the most updated times.

Royal Hill Laundry has an Ozone system that works with every wash. Ozone is a natural oxygen that sanitizes your clothes. Ozone will kill 99.9% of all bacteria and viruses. Not only will your clothes be sanitized, but the washing machine is sanitized as well. Ozone will also make your clothes softer and smell better.